Shopping Cart > Shipping Information
Search:    

    SHIPPING

    All orders less than approx. 120 tiles in the SwiftDeck range are normally shipped by UPS Standard Ground in boxes of 10 or 12 tiles. Orders of these products in excess of this quantity and orders of more than 90 tiles in the EzyTile range are normally shipped by ground transport with other carriers and are shipped in boxes on wooden pallets.

    Such carriers are only authorized to deliver the tiles “curbside” for household deliveries (not onto a driveway or garage) or to a delivery dock for business addresses and are not obliged to assist in moving the tiles to alternative locations within a property boundaries. Depending on the actual delivery company, the delivery personnel and your location, the carrier may be pepared to move the goods onto your driveway or even into a garage it is very close, if you are present. But you must not assume that this will occur.

    Should you require delivery to locations other than “Curbside” please contact us in advance as “White glove” service or "Inside delivery service" is normally available at extra cost. The shipping cost included in the price of the tiles does NOT include such additional delivery services.

    If Inside Delivery Service is requested on a shipment going to a business, the carrier will take the freight into the storefront for delivery. On a residential delivery, the LTL carrier will only take the shipment onto the property, or into the garage of the residence.

    Also please be aware that if you request any change to the delivery address stated on your online order AFTER your order is placed, you will be liable for any additional costs levied by the carrier plus a processing fee of $15.00.